Refund Policy

CLASSROOM COURSES

Refunds are only available if the classroom course is cancelled within 14 days of making the original booking and any materials issued are returned undamaged. If materials have been used a deduction will be made for materials. No refunds are available for cancellations made more than 14 days after the original booking date.

Peak Accountancy Training reserves the right to reschedule or change the location of a course. Peak Accountancy Training will endeavour to let students know as soon as a change is made. In such circumstances the student has the option to reschedule the course, apply the fees to another course, or to receive a credit note or refund for the course fees paid.

Peak Accountancy Training reserves the right to reschedule or change the location of individual days of a course. Peak Accountancy Training will endeavour to let students know as soon as a change is made. In such circumstances no refund or credit notes are made.

All courses must be commenced within 2 years of making the original booking (commencement means having accessed the online resources). Any courses not accessed within 2 years will lapse and a new booking and payment must be made.

ONLINE COURSES

Refunds are only available if the online course is cancelled within 14 days of making the original booking and any materials issued are returned undamaged. If materials have been used a deduction will be made for materials. No refunds are available for cancellations made more than 14 days after the original booking date.

It is the customer’s responsibility to ensure that Peak Accountancy Training online resources are capable of being viewed and used on their technology. Refunds will not be given if the materials are not capabale of being viewed or used on their technology.

Online resources and study support are made available for a period of 6 months from the date of commencement of each unit. After 6 months access to the online resources and support will be terminated. Access can be extended for a further 6 months on payment of a reinstatement fee of £50.

All courses must be commenced within 2 years of making the original booking (commencement means having accessed the online resources). Any courses not accessed within 2 years will lapse and a new booking and payment must be made.

EXAMS

It is the responsibility of the student to book their exams with an exam centre – the exam centre may have their own refund policy, and students are advised to check with the appropriate centre.

It is the students responsibility to ensure that the booking is for the correct exam.

Exams booked at Peak Accountancy Training must be paid for by the earlier of 5 days of the invoice date or 1 day prior to the date of the exam. Failure to make payment on these terms will result in the student being unable to sit the exam.

Once an exam booking has been placed we are unable to offer refunds.

In the event that you need to change your exam date once it has been booked.
This can be done up to 2 weeks prior to the original exam date booking.
You will need to ring Business Operations on 01625-574856 to request the change.
Business Operations will provide a coupon which can be used to book an alternative date and time with a resulting charge of £42 including VAT.